Most Blue Screens are caused by drivers or other kernel mode software attempting to access protected memory. The tools for analyzing the crash dump created during a Blue Screen are not very friendly. Follow these steps to determine the cause of the Blue Screen.
Firstly down load the Standalone Debugging Tools for Windows (WinDbg) from:
Run the installer
Select Install the Windows Software Development Kit for Windows to this computer.
Accept the CEIP and License agreement.
Select Debugging Tools for Windows.
- Configure WinDbg
Click Symbol File Path
Add the following line
- Analyse Crash Dump
Click Open Crash Dump
Locate your Crash Dump. These are found at:
In the command bar at the bottom type:
- Understanding the results
Under the second Bugcheck Analysis will be the action that triggered the Blue Screen. More often than you not you will have to google this issue looking for driver updates or Microsoft hotfixes. In the below example the clues to search for are the following:
Probably caused by : win32k.sys
This led to the following Microsoft hotfix which resolved the issue: